Privacy Policy

Last Updated: October 27, 2026

At Dear Song (trading as DearSong.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit dearsong.com or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, and other contact information you provide.
• Order Information: Details about purchases, transactions, and services you request.
• Submitted Content: Names, stories, memories, preferences, and other information you share when creating a personalized song.
• Technical Information: IP addresses, browser types, device information, cookies, and website usage data.

Payment information is processed through secure third-party payment providers. We do not directly store your full credit card details.

2. How We Use Your Information

We use the information we collect to:

• Create, personalize, and deliver your songs.
• Process payments and manage orders.
• Communicate with you regarding your purchases and requests.
• Provide customer support and improve our services.
• Analyze website performance and improve the customer experience.
• Deliver relevant marketing and advertising, where permitted by law.
• Maintain website security, prevent fraud, and comply with legal obligations.

3. How We Share Information

We do not sell customer information or submitted stories to data brokers.

We may share information with trusted third-party service providers that help us operate our business, including payment processors, hosting providers, content creation and processing services, email delivery platforms, analytics providers, and advertising partners.

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, understand visitor activity, measure advertising performance, and provide relevant marketing.

These technologies may collect information about your browser, device, and interactions with our website.

You can manage cookies through your browser settings and any privacy controls made available on our website.

5. Data Storage and Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

We use service providers to store and process information in connection with operating our services. No method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, meet legal obligations, and support legitimate business operations.

You may contact us to request deletion of your personal information, subject to applicable legal and operational requirements.

7. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion, and to opt out of certain uses or sharing of your information.

To submit a privacy-related request, please contact us using the details below. We will review and respond to requests in accordance with applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies.

9. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We will provide additional notice where required by law.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Data Deletion Requests

If you would like us to delete your personal information, simply contact us at support@dearsong.com with your request. We'll review and process it in accordance with applicable law.